Frequently Asked
Questions.

All products are made to order. Please allow 7–14 business days from payment confirmation for your order to be prepared and delivered. USA domestic shipping via USPS Priority Mail. We will send tracking as soon as your order ships.

Yes — always. Every order ships in a plain, unmarked outer box. No product names, no PEPTOVA branding, and no indication of contents on the outside. The return address appears as a neutral label. Your privacy is standard — not an option.

Yes — every order, no exceptions. Insulated packaging and ice packs are standard on every shipment regardless of order size or season. Cold-chain is not an add-on. It's the baseline.

Currently USA domestic only. All orders ship from within the US via USPS Priority or UPS Express.

Contact us immediately at thepeptova@gmail.com with a photo of the packaging. Lyophilized peptides are significantly more stable than reconstituted peptides and can tolerate short temperature excursions, but if there's a verified cold-chain failure on our end we will make it right.

Purity and test scope vary by compound, variant, and lot. Do not rely on a blanket percentage. Open the applicable record and match the compound, strength, batch identifier, source, report date, method, and stated limitations.

Start in the public COA Library and open the original record when available. Match the compound, selected strength, batch identifier, issuing source, date, method, and scope. Supplier-QC and independent laboratory reports are labeled separately; a document is not a blanket claim about every lot.

Peptide products ship lyophilized unless the product page says otherwise. Every order includes 100 ml total bacteriostatic water (ten 10 ml vials) at no extra product charge.

Lyophilized peptides stored at 2–8°C (refrigerated) are stable for 24+ months. Once reconstituted, store at 2–8°C and use within 28 days. Never freeze reconstituted peptides.

1. Bring the vial to room temperature (15–20 minutes)
2. Draw bacteriostatic water into a syringe
3. Inject slowly down the inner wall of the vial — never directly onto the powder
4. Swirl gently until fully dissolved. Never shake.
5. Refrigerate immediately at 2–8°C. Use within 28 days.

This depends on your desired concentration for your research protocol. A common starting point is 1ml of bacteriostatic water per 1mg of peptide, yielding a 1mg/ml solution. Adjust based on your specific protocol requirements.

Bacteriostatic water (0.9% benzyl alcohol) is strongly preferred — it prevents microbial growth and extends the usable life of the reconstituted peptide to 28 days. Sterile water can be used but the solution must be used within 24 hours.

Credit/debit cards, e-check/ACH, Zelle, CashApp, Bitcoin, Ethereum, and USDC. Crypto orders receive an additional 10% bonus. Zelle/CashApp receives 5% bonus. All rates are applied automatically.

Every product is made fresh to order — your batch is produced specifically for your purchase. Bulk rates apply automatically at checkout based on your cart total. Mix and match any of our 57 compounds — the more vials in your order, the better your pricing. No codes needed, no minimum per SKU.

Yes. Free shipping on all orders. Cold-chain packaging is also included at no extra charge.

All sales are final. No refunds, no exchanges, no cancellations. Due to the nature of research chemical products and cold-chain requirements, we cannot accept returns. If there is a verified shipping or quality error on our end, contact us at thepeptova@gmail.com within 48 hours with photo documentation and we will review and resolve it.

You must be 18 or older. All products are sold strictly for in vitro research and laboratory purposes only. Not for human consumption. Purchasers are solely responsible for compliance with all applicable laws and regulations in their jurisdiction.