Privacy policy

PEPTOVA ("we," "us," "our") operates peptova.com (the "Site"). This Privacy Policy describes how we collect, use, and protect your personal information when you visit our Site or place an order.

Information We Collect

When you visit the Site, we automatically collect certain device and browsing information, including your IP address, browser type, operating system, referring URLs, and pages viewed. We collect this data through cookies, log files, and similar technologies.

When you place an order, we collect information you provide directly, including your name, email address, shipping address, billing address, and payment information. Payment details are processed by our third-party payment processors (Shopify Payments, Stripe, or other providers) and are not stored on our servers.

When you subscribe to our email list, we collect your email address and, optionally, your name.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending confirmation and shipping notifications
  • Communicate with you about your account or orders
  • Send marketing emails if you have opted in (you may unsubscribe at any time)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations

Third-Party Services

We share your information with third parties only as necessary to operate our business:

  • Shopify — our e-commerce platform, which processes and stores order data
  • Payment processors — to process transactions securely
  • Shipping carriers — to deliver your orders
  • Email marketing providers (e.g., Klaviyo) — to send marketing communications you've opted into
  • Analytics providers (e.g., Google Analytics) — to understand Site usage

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyze Site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect Site functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order data is retained for a minimum of 3 years for accounting and compliance purposes.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications

To exercise any of these rights, contact support@peptova.com.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions or requests: Email: support@peptova.com